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Merchant Development Manager, Alcohol

delivery.com is seeking a Merchant Development Manager to join our fun and growing team! This individual will serve as the key merchant account manager focused on our alcohol merchant business, overseeing expanding, onboarding, troubleshooting and upselling of our merchant network in that growing vertical. You will be the key day-to-day merchant interface for a growing subset of delivery.com 12,000+ merchants, providing best-in-class account management to merchant partners on our on-demand marketplace platform.

 

The ideal candidate will have a blend of sales, operations and high-touch client support skills to help build strong and lasting relationships with our key merchant partners. With this exciting opportunity, you will be responsible for cultivating, growing and maintaining delivery.com market share of on-demand alcohol sales throughout the country. This individual will be responsible for identifying and activating new merchant partners, resolving and defusing any merchant issues with ease and professionalism, and providing valuable market feedback to our internal product and software development teams.  The Merchant Development Manager is also responsible for selling value-add marketing services to our merchants, and will leverage their strong merchant partner relationships to do so.

The Merchant Development Manager reports to the Director of Merchant Development, and is based in New York City at our midtown offices.

 

RESPONSIBILITIES

  • Cultivate leads and generate referrals in strategic markets to optimize merchant coverage
  • Present delivery.com’s value proposition to local merchants via email, phone calls and in-person meetings
  • Sign merchants to the delivery.com merchant network
  • Consistently exceed monthly sales quota
  • Track sales activities in Salesforce
  • Serve as the primary point of contact for a subset of merchant partners, developing trust and loyalty with business owners and operators
  • Coordinate with delivery.com’s operations team to maintain accuracy of account information including menu / listing on the delivery.com website/app, delivery ranges, billing information, etc.
  • Respond quickly and smartly to merchant inquiries and requests
  • Identify, centralize and escalate issues experienced by our merchant partners to multiple departments (i.e. Marketing, Technology, Customer Service, Merchant Services,  Accounting) Relay and execute resolution plan with merchants.
  • Meet or exceed goals for merchant onboarding, retention and upsell of marketing services products including website/app advertisements, emails and other integrated campaigns we run to drive orders to merchants
  • Collaborate with marketing to leverage delivery.com’s existing merchant base and partnerships to increase alcohol orders

 

REQUIREMENTS

1-2 years of previous work experience, in a Sales, B2C/B2B support, or customer service related role preferred

Excellent verbal and written communication skills; a clear communicator and comfortable on the phone and in email

Strong computer skills, with the ability to quickly learn new software

Effective and proven analytical and problem solving skills

Experience working with or selling to local businesses, a plus

Experience with Salesforce, Excel, and Powerpoint a plus

Fluency in  Spanish a plus

 

This is a full time position, eligible for performance bonuses, and compensated at market competitive rates, including full benefits of health, dental, 401(k).

 

ABOUT DELIVERY.COM

delivery.com empowers the neighborhood economy by enabling customers to order online from their favorite local restaurants, wine and spirits shops, grocery stores, and laundry and dry cleaning providers. More than two million delivery.com customers explore their communities and order from over 12,000 local businesses while at home, at work, or on the go. With headquarters in New York and a growing international presence, delivery.com makes e-commerce an integral part of local daily life, helping customers shop, businesses grow, and neighborhoods thrive.

 

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