delivery.com is seeking a Merchant Development Manager to join our fun and growing team! This individual will serve as the key merchant account manager focused on our alcohol merchant business, overseeing expanding, onboarding, troubleshooting and upselling of our merchant network in that growing vertical. You will be the key day-to-day merchant interface for a growing subset of delivery.com 12,000+ merchants, providing best-in-class account management to merchant partners on our on-demand marketplace platform.
The ideal candidate will have a blend of sales, operations and high-touch client support skills to help build strong and lasting relationships with our key merchant partners. With this exciting opportunity, you will be responsible for cultivating, growing and maintaining delivery.com market share of on-demand alcohol sales throughout the country. This individual will be responsible for identifying and activating new merchant partners, resolving and defusing any merchant issues with ease and professionalism, and providing valuable market feedback to our internal product and software development teams. The Merchant Development Manager is also responsible for selling value-add marketing services to our merchants, and will leverage their strong merchant partner relationships to do so.
The Merchant Development Manager reports to the Director of Merchant Development, and is based in New York City at our midtown offices.
1-2 years of previous work experience, in a Sales, B2C/B2B support, or customer service related role preferred
Excellent verbal and written communication skills; a clear communicator and comfortable on the phone and in email
Strong computer skills, with the ability to quickly learn new software
Effective and proven analytical and problem solving skills
Experience working with or selling to local businesses, a plus
Experience with Salesforce, Excel, and Powerpoint a plus
Fluency in Spanish a plus
This is a full time position, eligible for performance bonuses, and compensated at market competitive rates, including full benefits of health, dental, 401(k).
delivery.com empowers the neighborhood economy by enabling customers to order online from their favorite local restaurants, wine and spirits shops, grocery stores, and laundry and dry cleaning providers. More than two million delivery.com customers explore their communities and order from over 12,000 local businesses while at home, at work, or on the go. With headquarters in New York and a growing international presence, delivery.com makes e-commerce an integral part of local daily life, helping customers shop, businesses grow, and neighborhoods thrive.