delivery.com is seeking a Merchant Development Manager to join our fun and growing team! This individual will serve as a key merchant account manager, overseeing onboarding, troubleshooting and upselling of our merchant base. He or she will be the key day-to-day merchant interface for a subset of delivery.com’s 12,000+ merchants, providing best-in-class account management to merchant partners on our on-demand marketplace platform.
The ideal candidate is a quick learner, with sales, operations or high-touch client support skills.He or she should excel at building strong and relationships, and will work diligently to establish loyalty with our key merchant partners. This individual will also identify, resolve and diffuse any merchant issues with ease and professionalism, and provide valuable market feedback to our internal product and development teams.. The Merchant Development Manager is also responsible for selling value-add marketing services to our merchants, and will leverage his or her strong merchant partner relationships to do so.
The Merchant Development Manager reports to the Director of Merchant Development, and is based in New York City. Come join us at our brand new downtown offices with picturesque waterfront views.
Serve as the primary point of contact for a subset of merchant accounts, developing trust and loyalty with merchant contacts
Maintain accuracy of account information including menu / listing on the delivery.com website/app, delivery ranges, billing information, etc.
Respond quickly and smartly to merchant inquiries and requests and resolve issues
Identify and resolve issues experienced by our merchant partners by working with multiple departments (i.e. marketing, technology, customer service, data entry, accounting)
Meet or exceed goals for account onboarding, retention and upsell of marketing services products including website/app advertisements, emails and other integrated campaigns we run to drive orders to merchants
Collaborate with marketing to promote delivery.com’s existing merchant base
1-2 years of previous work experience, in an account management, B2C/B2B support, or customer service related role preferred
Excellent verbal and written communication skills; a clear communicator and comfortable on the phone and in email
Strong computer skills, with the ability to quickly learn new software
Effective and proven analytical and problem solving skills
Experience working with or selling to local businesses, a plus
Experience with Salesforce, a plus
Fluency in other languages, a plus
This is a full time salaried position, eligible for performance bonuses, and compensated at market competitive rates, including full benefits of health, dental, 401(k).
delivery.com empowers the neighborhood economy by enabling customers to order online from their favorite local restaurants, wine and spirits shops, grocery stores, and laundry and dry cleaning providers. Every day more than two million delivery.com customers explore their communities and order from over 12,000 local businesses while at home, at work, or on the go. With headquarters in New York and a growing international presence, delivery.com makes e-commerce an integral part of local daily life, helping customers shop, businesses grow, and neighborhoods thrive.