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Office Manager/Billing Associate for Delivery.com

Company Overview

delivery.com empowers the neighborhood economy by enabling customers to order online from their favorite local restaurants, wine and spirits shops, grocery stores, and laundry and dry cleaning providers. More than 2 million delivery.com customers explore their communities and order from over 12,000 local businesses while at home, at work, or on the go. With headquarters in New York and a growing presence across the country, delivery.com makes e-commerce an integral part of local daily life, helping customers shop, businesses grow, and neighborhoods thrive.

We are seeking a highly motivated, energetic, self-starter to join our team. Our ideal candidate will be comfortable in a fast-paced environment, detail oriented, and able to recognize problems and handle them accordingly.

This is a hybrid roll. This role will support the finance team on projects, and also make sure the office is a well-oiled machine. This person will leverage their analytical and critical thinking skills to assist our merchants in understanding their statements and all charges related to orders through our platform. He or she will also be responsible for general office management tasks and projects.

Responsibilities and Duties

  • Resolving issues with office suppliers and vendors
  • Creating processes for hosting visitors and small events at the office
  • Interfacing with building management
  • Follow up and prepare chargeback responses
  • Making merchant payment changes
  • Processing bank deposits
  • Making collection Calls
  • Processing Delivery Points redemptions
  • Perform other office duties as required

Qualifications and Skills

  • Bachelor degree is required
  • Excellent verbal and written skills with the ability to communicate with colleagues and customers in an organized, concise manner
  • Strong analytical skills
  • Attention to detail is critical
  • Enjoy entrepreneurial atmosphere of a small company
  • A “roll up your sleeves” mentality, with ability to adapt and creatively problem solve
  • Proficiency with Excel & Powerpoint

This is a salaried position, compensated at market competitive rates, that includes full benefits, including health, dental, 401(k).

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